Product questions, orders and returns all reach the same inbox, which is read by the person who packs the orders. We are an online-only retailer and do not operate a customer-facing showroom. The address here is our business and order fulfilment address.

How to reach us

What to include

• Order questions — the Order ID and the email address used at checkout. Both are on your order confirmation.
• Product questions — tell us the scale or the age of the child you are buying for and we can compare that against the specifications listed.
• Damaged or incomplete parcel — photographs of the parcel and its contents within 48 hours of delivery. An unboxing video is strongly recommended and makes the review considerably faster.
• Return — the Order ID and which item, within 10 days of delivery.

What we cannot do

We cannot supply a single spare part from a kit, tell you whether a discontinued model will be restocked, or choose a colour for you where a set is packed assorted. If a scale or part count is not stated clearly enough on a listing, ask and we will read it off the box.

Complaints

Email [email protected] with Complaint in the subject line and the Order ID in the message. Complaints are handled directly by the person responsible for operating All Play Toys. We have not appointed a separate named officer for this.